Overview
At OSHER, we strive to provide high-quality products. If you experience any issues, our return policy is as follows.
1. Return Eligibility
Returns are accepted if:
- The product is damaged during delivery.
- The wrong product was delivered.
- The product has a manufacturing defect.
Returns must be requested within 3–5 days of delivery.
2. Non-Returnable Items
The following items cannot be returned:
- Customized products
- Used products
- Bulk orders opened or partially used
3. Return Process
To request a return:
- Contact our support team.
- Provide order details and photos of the product.
- Our team will review and approve the return if eligible.
4. Refund Process
Once the returned item is received and inspected:
- Refunds will be processed within 5–7 business days.
- Refunds may be issued via bank transfer or original payment method.
5. Replacement
If preferred, customers may request a replacement product instead of a refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
Order Processing
Orders are processed within 1–3 business days.
Delivery Time
Delivery usually takes 3–7 business days depending on location.
Shipping Charges
Shipping charges may vary depending on:
- Order size
- Delivery location
- Bulk shipment requirements
Delivery Delays
OSHER is not responsible for delays caused by:
Government restrictions
Courier companies
Natural disasters
